Refund and Returns Policy

At Dream Jewelry, we are committed to providing our customers with the highest quality products and services. However, we understand that refunds may be necessary in certain circumstances. Please review our refund policy below.

1. Refund Eligibility

Products: Refunds are only available for unused, unopened products in their original packaging. You must request a refund within 14 days of receiving your order.

Services: If you purchased a service and are dissatisfied, you may request a refund within 14 days of the service being provided. Service refunds will be assessed on a case-by-case basis.

Customized Products: Customized or personalized products are not refundable unless the product is defective or damaged upon delivery.

2. Returns: If your request for a refund on a physical product is approved, we will instruct you to return the product to us. The product must be in its original condition, including all packaging, accessories, and documentation. You are responsible for shipping and return shipping costs.

3. Inspection and Approval: Upon receipt of the returned product, we will inspect it to ensure it meets the refund eligibility criteria. If approved, we will process your refund.

4. Refund Method: The refund will be issued to the original payment method used for purchase. The refund amount will appear on your bill within seven business days.

5. Non-Refundable Items

The following items are non-refundable:

– Gift Cards

– Downloadable Software Products

– Items that have been used, altered, or damaged by the customer

– Items returned more than 14 days after shipment

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement or a full refund, including return shipping costs.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at wumengyuan97@outlook.com. Exchanges are subject to availability and must be requested within 14 days of receiving your order.

8. Final Sale Items

Items marked “Sale Price” are not returnable or exchangeable unless the item is defective or damaged upon arrival.

9. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to ensure you are aware of any changes.

10. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Dream Yuan Jewelry

Other Village, Oriental Garden, Panyu District, Guangzhou, Guangdong Province, China

wumengyuan97@gmail.com / wumengyuan97@outlook.com

WhatsApp +86 13025635038